TCS Frequently Asked Questions (FAQs)
Q1: What is TCS On Call Pickup service?
A: On Call Pickup is a convenient pickup service offered by TCS for corporate customers. Available from 11:00 AM to 5:00 PM, Monday through Saturday, this service allows you to schedule a pickup from your chosen location by simply calling our helpline at 111 123 456.
Q2: What happens if the consignee is not available at the delivery address?
A: If the consignee is unavailable, our courier will:
Hand over the shipment to an authorized representative present at the address (after collecting a signature).
Leave a message if no one is available, and attempt delivery again the following day after contacting the consignee.
For sensitive shipments governed by regulations, delivery can only be made to the consignee or their blood relative at the given address.
Q3: Does TCS deliver on public holidays?
A: Yes, TCS delivers on holidays in major cities, including Karachi, Hyderabad, Sukkur, Quetta, Multan, Faisalabad, Lahore, Sialkot, Gujranwala, Islamabad, Rawalpindi, and Peshawar.
For confirmation, please call 111 123 456.
Please note: Holiday service is not available for international shipments.
Q4: What happens if an insured shipment is lost?
A:
For insured shipments, TCS pays the declared market value.
For non-insured shipments, TCS liability is limited as per our Terms & Conditions of Carriage.
Q5: How much is the shipment insurance fee?
A: Insurance rates vary by commodity and range from 0.5% to 2% of the declared value of goods.
Q6: How are dutiable goods handled?
A: Regulations for dutiable goods differ from country to country. For specific details regarding your shipment, please call our helpline.
Q7: How long does customs clearance take for international shipments?
A: Customs clearance typically takes 1 to 5 business days. However, high-value or unusual items may take longer.
Q8: Can I request my shipment to be returned to origin (RTO)?
A: Yes. The shipper must submit a written RTO request. Please note:
Return/redirection duties, taxes, and RTO charges are payable by the shipper.
Q9: How do I file a claim if my shipment is lost or damaged?
A: All claims must be submitted in writing within 30 days from the date TCS accepted the shipment. Claims filed after this period cannot be processed.
Q10: What happens if delivery attempts fail?
A:
If the consignee is unavailable, the courier will attempt delivery again the next business day before 5 PM.
After two failed attempts, the shipment is held at the local TCS office until the shipper provides disposal instructions.
Q11: Who pays the customs duty charges?
A: Normally, the consignee pays duty charges. However, the shipper can choose to pay by requesting our Delivery Duty Paid Service.
Q12: What is TCS’s maximum liability for shipments?
A: TCS operates on a limited liability basis. Maximum liability for loss or damage is US$ 100 or the declared value (whichever is lower).
Q13: How can I check domestic shipment rates?
A: You can use the Rate Calculator available on the TCS homepage. Please note that rates may change without notice.
Q14: Does TCS provide delivery details for shipments?
A:
Domestic shipments: Delivery details are always available.
International shipments: Delivery status is provided for major destinations only. For remote or third-party handled locations, accurate delivery details may not be available.
Q15: How can I track my shipment?
A: Each shipment is assigned a Tracking/Airway Bill Number. Tracking begins from the moment your shipment is picked up until delivery.
Q16: What does “Courier out for Delivery” mean?
A: It means your shipment is currently en route and will be delivered on the same day.
Q17: What information is available in tracking scans?
A: Common tracking details include:
Shipped From / To
Shipment Date
Tracking Number
Current Status & Location
Delivery Date and Time
TCS Service Used
Shipment Weight
Q18: How can I get a detailed tracking response?
A: You can request a detailed tracking report via email. A complete response will be sent within 24 hours.
Q19: Can I track multiple shipments at once?
A: Yes. You can track up to 25 TCS tracking numbers in a single email by:
Entering one tracking number per line, or
Separating numbers with spaces or commas.
Q20: What does “Returned to Shipper” mean?
A: This status means the shipment was returned to the sender. Reasons may include:
Consignee refused the shipment
Address not found
Multiple failed delivery attempts
Q21: How does TCS handle emergencies like COVID-19?
A: TCS strictly follows government and law enforcement instructions. During emergencies or health crises, we adopt safety measures as advised by authorities and organizations like WHO. During the COVID-19 pandemic, TCS developed contingency plans to ensure smooth operations and safe deliveries.